Terms of service

Terms of Service

Effective Date: May 26, 2026

Please read these Terms of Service carefully before using our website or placing an order. By accessing or using the Gentle Pets website and services, you agree to be bound by these terms in full. If you do not agree, please discontinue use of our site immediately.

1. General

These Terms of Service govern your use of the Gentle Pets website and the purchase of products available through our online store. These terms apply to all visitors, customers, and users of our site.

Gentle Pets reserves the right to update, modify, or replace any part of these Terms of Service at any time. Changes will be posted on this page with a revised effective date. Your continued use of the website following any changes constitutes your acceptance of the updated terms.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age, or are accessing the site under the supervision of a parent or legal guardian
  • You have the legal authority to enter into a binding agreement
  • All information you provide to us is accurate, current, and complete

3. Products and Services

Gentle Pets operates as an online retail store specializing in pet accessories. We reserve the right to:

  • Modify, discontinue, or limit the availability of any product at any time without notice
  • Limit the quantities of any product or service we offer
  • Refuse service to any customer at our sole discretion

Product images are for illustrative purposes only. While we make every effort to display colors and details accurately, we cannot guarantee that your device screen will reflect the exact appearance of the physical product.

4. Pricing and Payment

All prices are displayed in US Dollars (USD) and are subject to change without notice.

  • Gentle Pets reserves the right to correct any pricing errors, even after an order has been placed
  • If a pricing error is identified on your order, we will notify you and offer the option to proceed at the correct price or cancel the order for a full refund
  • Payment must be made in full at the time of purchase through the available payment methods at checkout
  • We use industry-standard encryption and secure payment processing to protect your financial information

5. Order Confirmation and Acceptance

Placing an order on our website constitutes an offer to purchase. An order is not confirmed until you receive a written order confirmation email from us. Gentle Pets reserves the right to cancel or refuse any order for any reason, including but not limited to:

  • Product unavailability
  • Suspected fraudulent activity
  • Errors in product or pricing information

In the event an order is cancelled after payment has been processed, a full refund will be issued to the original payment method.

6. Shipping and Delivery

All shipping and delivery terms are governed by our Shipping & Delivery Policy, which is incorporated into these Terms of Service by reference. Estimated delivery timeframes are provided as a guide only and are not guaranteed. Gentle Pets is not liable for delays caused by carriers, customs authorities, or other factors outside our reasonable control.

7. Returns and Refunds

All return and refund requests are governed by our Return & Refund Policy, which is incorporated into these Terms of Service by reference. By placing an order, you acknowledge and agree to the terms outlined in that policy.

8. Intellectual Property

All content on the Gentle Pets website, including but not limited to logos, graphics, product images, text, and design elements, is the exclusive property of Gentle Pets or its content suppliers and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, display, or use any content from this website for commercial purposes without prior written consent from Gentle Pets.

9. User Conduct

By using our website, you agree not to:

  • Use the site for any unlawful or unauthorized purpose
  • Attempt to gain unauthorized access to any part of the site or its related systems
  • Submit false, misleading, or fraudulent information
  • Engage in any conduct that could damage, disable, or impair the website or interfere with other users' access
  • Use automated tools, bots, or scraping software to extract data from the site

10. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites or their content. Gentle Pets has no control over third-party websites and accepts no responsibility for their content, privacy practices, or services. Access to third-party links is entirely at your own risk.

11. Disclaimer of Warranties

Our website and all products and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Gentle Pets does not warrant that:

  • The website will be uninterrupted, error-free, or free of viruses
  • Products will meet your specific requirements or expectations
  • Any errors or defects will be corrected

To the fullest extent permitted by applicable law, Gentle Pets disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

12. Limitation of Liability

To the maximum extent permitted by law, Gentle Pets and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use of or inability to use the website
  • Any errors or omissions in the website content
  • Unauthorized access to or alteration of your data
  • Any other matter relating to our products or services

Our total liability to you for any claim arising from your use of the website or purchase of our products shall not exceed the total amount paid by you for the specific order in question.

13. Indemnification

You agree to indemnify, defend, and hold harmless Gentle Pets and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your use of the website, your violation of these Terms of Service, or your infringement of any third-party rights.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our site, you consent to the collection and use of your information as described in that policy.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in California.

16. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from the remaining terms and shall not affect the validity or enforceability of the remaining provisions.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, and Shipping & Delivery Policy, constitute the entire agreement between you and Gentle Pets regarding your use of the website and supersede all prior agreements, representations, or understandings.

18. Contact Us

For any questions or concerns regarding these Terms of Service, please contact us:

Email: gentlepet259@gmail.com Phone: +1 424-469-5909 Support Hours: Monday to Friday, 9:00 AM – 6:00 PM

By continuing to use the Gentle Pets website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.