Contact information
Contact Us
We are here to help. Whether you have a question about your order, a product inquiry, or need assistance with anything else, our team is ready to support you.
Get in Touch
Email gentlepet259@gmail.com
Phone +1 424-469-5909
Support Hours Monday to Friday, 9:00 AM – 6:00 PM
How Can We Help You?
For the fastest response, please include the following when reaching out:
- Your full name
- Your order number (if applicable)
- A clear description of your question or concern
We aim to respond to all inquiries within 2 business days.
Order Support
For questions related to an existing order, including tracking, delays, or delivery issues, please have your order confirmation email ready when contacting us. This allows us to locate your order quickly and resolve your concern without unnecessary back and forth.
Returns and Refunds
If you would like to initiate a return or request a refund, please review our Return & Refund Policy before reaching out. Include photos or video of the item if it arrived damaged or defective, so we can process your request as quickly as possible.
General Inquiries
For product questions, wholesale inquiries, or partnership opportunities, feel free to reach out via email and a member of our team will get back to you promptly.
Gentle Pets is committed to providing a positive experience for every customer. Your feedback matters to us and we take every inquiry seriously.